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- Heavily rewritten/reformatted following latest answers to abused people. Yet another attempt to save the world.
author Andrey Alexeev <andrew@nginx.com>
date Sat, 28 Apr 2012 10:49:15 +0000
parents 5bb373c6e502
children be54c443235a
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1 <!DOCTYPE article SYSTEM "../../../dtd/article.dtd">
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2
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3 <article name="I am trying to open Facebook,
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4 Yahoo!, Yandex, Tumblr, Google etc., and
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5 instead I am getting &ldquo;Welcome to nginx!&rdquo; page"
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6 link="/en/docs/welcome_nginx_facebook.html"
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7 lang="en">
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8
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9
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10 <section>
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11
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12 <para>
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13 <initial>Q:</initial>
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14 I am trying to open Facebook, Yahoo!, Yandex, Google, or some
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15 other well known web site and instead I am getting a blank web page
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16 with a message referring to nginx: &ldquo;Welcome to nginx!&rdquo; or
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17 &ldquo;404 Not Found / nginx&rdquo;.
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18 </para>
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19
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20 <para>
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21 I suspect something is wrong and there is probably a malicious attempt
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22 to direct me to a rogue web page (to break into my computer, do
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23 phishing etc.). Why is that, and what has nginx to do with my attempts
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24 to connect to Facebook (Yahoo!, Google, etc.) ?
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25 </para>
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26
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27 <para>
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28 &nbsp;
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29 </para>
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31 <para>
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32 <initial>A:</initial>
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33 First of all, the &ldquo;Welcome to nginx!&rdquo; page you see is
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34 NOT our website. At nginx, we write and distribute a <b>free</b>
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35 <link url="http://en.wikipedia.org/wiki/Open-source_software">
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36 open source</link> web server software. A web page saying
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37 &ldquo;Welcome to nginx!&rdquo; is just a diagnostics response that
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38 can be produced by any of the websites out there, running nginx
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39 web server. Currently, nginx is the 2nd most popular open source
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40 web server in the world, it's being used by over 70,000,000 (or
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41 10% of the Internet) websites. Most of these websites are
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42 legitimate, but some aren't. Our software was created with a good
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43 reason of enabling performance and scalability on the Internet,
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44 it is licensed under <link url="http://nginx.org/LICENSE">
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45 popular open source license</link>, and has nothing to do with any
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46 kind of threatening or malicious activity per se &#8212;
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47 nginx is NOT a malware, and it is NOT on your computer. But someone's
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48 malware could have indeed tampered with your computer or router,
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49 redirecting you to a fraudulent Internet server.
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50 </para>
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51
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52 <para>
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53 We recommend running an anti-virus check on your computer, and
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54 we recommend to check and verify your entire system setup with the
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55 help of your ISP, or another support personnel:
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56 </para>
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57
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58 <para>
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59 (Disclaimer: at nginx we are not responsible for any negative
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60 impact or effects that the actions below might cause. Use the
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61 following recommendations at your own risk, especially if
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62 you aren't an experienced user of your operating system and/or
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63 Internet applications. In no event shall nginx be liable for
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64 any direct, indirect, incidental, special, exemplary, or
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65 consequential damages, including, but not limited to loss of
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66 use, data, or profits; or business interruption).
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67 </para>
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68
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69 <para>
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70 <list type="bullet" compact="no">
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71 <listitem>
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72 Check your TCP/IP settings and see if the DNS servers
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73 configuration matches the valid one (suggested by your Internet
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74 service provider or IT support personnel).
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75 </listitem>
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76
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77 <listitem>
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78 Use <link url="http://code.google.com/speed/public-dns/">Google
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79 Public DNS</link>, and see if it fixes the problem. From Google's
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80 description of its Public DNS &#8212; "Google Public DNS is a free,
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81 global Domain Name System (DNS) resolution service,
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82 that you can use as an alternative to your current DNS
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83 provider. [..] By using Google Public DNS you can: Speed up your
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84 browsing experience. <b>Improve your security</b>."
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85 </listitem>
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86
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87 <listitem>
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88 Clear your DNS resolver cache. On Microsoft Windows XP go to
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89 Start > Run, and then type the following command:
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90 "ipconfig /flushdns". On Microsoft Vista, Windows 7, and
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91 Windows 8 click on Start logo, follow All Programs > Accessories,
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92 right-click on Command Prompt, choose "Run As Administrator",
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93 type in "ipconfig /flushdns" and hit Enter.
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94 </listitem>
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95
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96 <listitem>
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97 Click the "page reload" button in your browser. Clear browser
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98 data (cache, cookies etc.). E.g. in Chrome find and click
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99 "Clear Browsing Data" (Settings > Under the Hood). <b>Caution:</b>
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100 you may be deleting saved passwords information here,
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101 so do it carefully and check what exact actions you are performing.
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102 </listitem>
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103
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104 <listitem>
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105 Check if the "hosts" file doesn't contain entries other
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106 than "127.0.0.1 localhost", and if so &#8212; if these entries are for
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107 the web site you're trying to reach. The "hosts" files is located in
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108 C:\WINDOWS\system32\drivers\etc directory. Typically there should
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109 be just one entry in it, for "127.0.0.1 localhost", that's it. The
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110 "hosts" file can be viewed and edited with your standard
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111 Notepad application.
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112 </listitem>
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113
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114 <listitem>
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115 Check the plugins and extensions installed with your browser.
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116 Re-install your browser or try an alternative one if possible.
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117 </listitem>
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118 </list>
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119 </para>
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120
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121 <para>
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122 Something must be wrong with your <b>operating
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123 system</b> settings, <b>home router</b> setup, or <b>browser</b>
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124 configuration, if you are trying to access a well known web site
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125 and what you get instead is &ldquo;Welcome to nginx!&rdquo;.
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126 This should NOT happen if your computers and network are
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127 clean and safe.
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128 </para>
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129
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130 <para>
512
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131 If changing DNS servers to Google Public DNS, flushing DNS resolver
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132 cache, fixing your browser configuration, or cleaning "hosts" file
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133 (when applicable) have helped, it might be that there's a malware
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134 somewhere on your PC or around. Find and clean it using
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135 your preferred anti-virus and anti-malware tools.
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136 </para>
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137
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138 <para>
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139 Additional articles that might be helpful:
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140 </para>
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141
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142 <para>
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143 Microsoft:
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144 </para>
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145 <para>
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146 <link url="http://www.microsoft.com/security/pc-security/malware-removal.aspx">
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147 Malicious Software Removal Tool</link>
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148 </para>
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149
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150 <para>
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151 <link url="http://support.microsoft.com/kb/972034">
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152 How can I reset the Hosts file back to the default?</link>
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153 </para>
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154
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155 <para>
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156 <link url="http://support.microsoft.com/kb/299357">
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157 How to reset Internet Protocol (TCP/IP)</link>
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158 </para>
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159
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160 <para>
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161 Tech-Recipes:
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162 </para>
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163 <para>
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164 <link url="http://www.tech-recipes.com/rx/1600/vista_dns_cache_flush/">
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165 DNS Cache Flush, Clear, or Reset in Vista,
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166 Windows 7, and Windows 8</link>
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167 </para>
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168
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169 </section>
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170
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171 </article>